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If your flight is cancelled or is subject to a long delay due to industrial action by pilots at Aer Lingus you are entitled to your choice of a refund or re-routing to your destination, care and assistance while awaiting rerouting and compensation.

Please contact Aer Lingus or visit their live webpage for information on what to do in the event of flight disruptions

Flight Cancellations  

In the event that your flight is cancelled then your air carrier must offer you the choice between the following: 
– re-routing as soon as possible: 
– re-routing at a later date at your convenience: or 
– a refund. 

If you choose the first option (re-routing as soon as possible) then your air carrier must provide you with care and assistance whilst you wait for the alternative flight. Care and assistance comprises: 
– meals & refreshments in reasonable relation to the waiting time; 
– hotel accommodation where an overnight stay becomes necessary; 
– transport between the hotel accommodation and the airport; 
– 2 free telephone calls/ access to email. 

Flight Delays 

If your flight is subject to a long delay (over 2/3/4 hours depending on destination), your airline must provide you with the care and assistance described above. In addition, if your flight is delayed by more than 5 hours, it must offer you the choice between: 
– continuing with your journey: or 
– a refund of the cost of your ticket. 

Please note that it is not possible for passengers to travel and avail of the full refund. 

If your airline does not provide the care and assistance described above, passengers should make their own reasonable arrangements and retain all receipts in the process. Passengers are advised to then submit copies of these receipts to their air carrier for reimbursement. 

Compensation 

Compensation is payable in certain circumstances where the cause of the delay or cancellation is within the control of the airline, industrial action by the airline’s own staff is considered within its control.   

You are not due compensation if the airline gives you 2 weeks’ notice of the cancellation.  

If you receive between 7 days and 2 weeks’ notice and your arrival times are later than 4 hours on the reroute then you may be due compensation from the airline. 

You are entitled to compensation if you receive less than 7 days’ notice and your arrival time are later than 2 hours on the reroute.  

The amount of compensation payable depends on the distance of the flight. If the flight is classed as: 

• short haul, the amount payable is €250 per person. 

• medium haul, the amount payable is €400 per person. 

• long haul, the amount payable is €600 per person. 

Contact Us 

Consumer Protection