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The IAA recognises that members of the public can, and do, contribute to safety management in the State, by reporting safety concerns they experience, either to the organisations involved (e.g. airlines, airports) or to the IAA oversight body directly.
Aviation reporting systems are designed with the expectation that the user has some involvement in, or knowledge of aviation. Therefore, these systems may be extremely difficult for use by members of the public.
The IAA has developed the following training video to support any member of the public in submitting a safety concern through the European Aviation Safety Reporting Portal. Report a safety concern using the European Aviation Safety Reporting PortalA new version of the European Aviation Safety Reporting Portal was published on 5th Jan 2021. Training to provide an overview of the new version is already available here.
In the meantime, training on how to use the previous version of the portal remains pertinent because the requirements in terms of report information remain applicable when using ECCAIRS 2. Training can be found here
Reporting a safety concern
If you have any issues submitting a report, please contact us at firstname.lastname@example.org
Using the European Occurrence Reporting Portal ensures that your report is directly transmitted into the IAA occurrence reporting database where it will be immediately available to the relevant IAA inspector for review and follow-up. However, if
for any reason this option does not work for an individual reporter, please feel free to use this link to advise us of your experience in confidence, and
we will ensure that your concern is addressed in an expedient manner.
Note on reporting of Drone Events:
The IAA website https://www.iaa.ie/general-aviation/drones contains guidance on the do’s and dont’s of operating drones to ensure aviation safety. This includes the following guidance.
Members of the public are encouraged to report instances on the use of drones outside these guidelines to the IAA.
It should be noted that drone users may comply with aviation safety rules but be in breach of privacy or security rules or may be causing a general nuisance. The IAA has no jurisdiction in these cases but reports of this kind may be reported to an Garda Síochána.