PRM FAQs

No. Special assistance provided by a European Union or European Economic Area airport in line with Regulation EC1107/2006 is free for all passengers. 

Mobility equipment and medical equipment for Regulation EC1107/2006 can include the following: manual or electric wheelchair, mobility scooter, cane, oxygen etc. You can have up to two of these with you. An infant’s buggy is not considered mobility equipment. 

You are entitled to a temporary replacement for your wheelchair, though this may not be the same as your own. You are also entitled to compensation for the damage caused to your mobility equipment. 

If your flight is delayed on arrival, cancelled, or you are denied boarding in line with Regulation EC261/2004, you may be entitled to reimbursement of expenses and compensation under Regulation EC261/2004. Please see our Air Passenger Rights page for more information. Making a claim for compensation under Regulation EC261/2004 does not prevent you from making a complaint about the assistance received in line with Regulation EC1107/2006. 

If you have a complaint in relation to the special assistance received in an Irish airport or during a flight arriving at an Irish airport, the IAA has jurisdiction to investigate your complaint. If the IAA is not the appropriate body to investigate your complaint, we will endeavor to advise you of your rights and guide you to the correct National Enforcement Body to whom you should address your complaint. 

Some aircraft are too small to carry certain size wheelchairs. We advise that passengers contact the airline directly before booking a ticket to ensure that it is the appropriate size to be transported in the hold.  

Yes. The Regulation defines ‘disabled persons’ and ‘persons with reduced mobility’ very broadly. Any person with a disability or an impairment – regardless of whether it is permanent or temporary – is entitled to assistance when travelling through the airport and onboard their flight.  

The Regulation states that assistance is only guaranteed when at least 48 hours' notice of your requirements is given to the airline. However, where less than 48 hours (or no) notice is given, the airports are required to make reasonable efforts to help you. However, airlines require pre-notification of mobility equipment due to safety reasons. If you cannot provide 48 hours' notice of travelling, contact your air carrier to determine if they’ll be able to accommodate you and your mobility equipment. 

Regulation EC1107/2006 does not outline a right to compensation for issues with assistance.  

You should notify the airline crew or an assistance agent of the airport managing body as soon as possible. European Union airports should have assistance call points throughout the airport for passenger’s convenience. Use these call points to contact the assistance providers. Additionally, you can also make a complaint after the incident to the Irish Aviation Authority. Further information can be found here.  

Provided that your dog has a Pet Passport in line with EU regulations and the dog has certification from an accredited body showing that the dog is highly trained to perform specific tasks for a person with a disability, your assistance dog can travel free of charge in the cabin. This is applicable for all European Community air carriers. However, airlines can limit the number of assistance dogs carried on the same flight. Therefore, we recommend that passengers contact their air carrier prior to travel. 

Irish law does not recognise an emotional support animal as an assistance dog. A recognised assistance dog is highly trained to perform specific tasks for a person with a disability. Emotional support animals may be allowed on certain routes between Ireland the United States of America. Please contact your air carrier prior to booking to ensure your animal can travel.