Our new Passenger Advisory Group will improve our understanding of what is important to passengers at Dublin Airport. The Passenger Advisory Group will examine how passenger priorities are addressed by the quality of service and relevant capital investment projects proposed by Dublin Airport.
Membership of the Group
The Passenger Advisory Group is composed of organisations that represent the diversity of passengers at Dublin Airport:
• Leisure passengers are represented by the Consumer’s Association of Ireland, the European Consumer Centre and Failte Ireland.
• Older passengers are represented by Age Action and young by the National Youth Council of Ireland.
• People with reduced mobility or disabilities are represented by the Disability Stakeholders Group, the Irish Society for Autism, the National Council for the Blind Ireland and the Irish Society of Alzheimer's.
• Business passengers are represented by the Irish Business and Employers Confederation (IBEC), Chambers Ireland and Ireland’s inward investment promotion agency, the IDA.
Meetings of the Group
To inform the Third Interim Review of the 2019 Determination on Airport Charges at Dublin Airport, we held a number of meetings with the Passenger Advisory Group throughout 2022. The details of which will be published below.
Meeting 1: Introduction and Dublin Airport's Proposals for Quality of Service and Capital Investments
To inform the 2019 Determination of Airport Charges we held five meetings with the Passenger Advisory Group with the following themes.
Meeting 1: Identification of passenger priorities and Overview of the current Measures and targets of quality of service
Meeting 2: Overview of the proposal of Dublin Airport on selected capital projects
Meeting 3: Overview of the proposal of Dublin Airport for the future targets of quality of service and our current thinking
Meeting 4: Overview of our proposals on quality of service and capital projects
Meeting 5: Overview of issues that fall outside of the 2019 draft decision