Commission for Aviation Regulation Notice regarding Katie Doyle T/A Capture Travel, ceasing to trade 20th January 2022

Apr 19, 2023, 11:44 by User Not Found

Katie Doyle T/A Capture Travel is unable to fulfil its obligations to its customers.

The Commission operates consumer protection schemes and, if you find you are out of pocket, you may be covered.

Am I covered by the consumer protection schemes?

You may be covered if you purchased a package from Katie Doyle T/A Capture Travel and this package includes travel, departing Ireland. You may also be covered if you bought travel commencing in Ireland.

If you were issued with a Refund Credit Note from Katie Doyle T/A Capture Travel you may be entitled to a refund from the Refund Credit Note scheme, if your booking was a package that included travel, departing from Ireland.

How can I make a claim?

For customers who bought either travel or a travel package commencing in Ireland a claim form is available here. You must submit your claim form within 120 days from the date the business ceased trading, which is detailed above. The Commission will then assess your claim to determine the amount due.

Unfortunately, no other customers are covered by the schemes. If you are one of these customers, we advise you to look at the charge back policy of your credit/debit card provider and/or any holiday insurance you may have in place.

ENDS

For media queries please contact Johnny Fallon, johnny@carrcommunications.ie / +353 85 889 5103

[1] The Commission has the following roles under the broad heading of travel trade licensing:

Licensing travel agents and tour operators, established in Ireland, buying and selling overseas travel packages and ensuring their other packages within the EU are covered with insolvency protection also.

Administering a bonding scheme for travel agents and tour operators established in Ireland.

Ensuring organisers established within the EU, selling or offering for sale packages and linked travel arrangements in Ireland comply with the requirement to inform the Commission of the security they have in place.

Ensuring organisers established outside the EU, selling or offering for sale packages and linked travel arrangements in Ireland provide security for their Irish sales.

Administering the Travellers’ Protection Fund (which was built up with a levy on passengers of tour operators between 1983 and 1987). This only applies for licensed travel agents and tour operators.

Processing claims for refunds and repatriation in the event of a regulated business being unable to meet its obligations. Investigating instances of alleged illegal trading and, when necessary, prosecuting illegal traders.

More information can be found at www.aviationreg.ie