Notice regarding Sindaco Limited (TA Fanfare) UPDATED 16:38 23 July
Notice regarding Sindaco Limited
Friday, 20 July 2018: Sindaco Limited, trading as Fanfare, Irish Film Tours and Buzz Travel is unable to fulfil its obligations to its customers and the Commission for Aviation Regulation has withdrawn both its travel agent and tour operator licences.
The Commission operates a consumer protection scheme and, if you find you are out of pocket, you may be covered by this scheme.
Am I covered by the consumer protection scheme?
You are covered by the consumer protection scheme if you purchased a package from Sindaco Limited (trading as Fanfare, Irish Film Tours and Buzz Travel) and this package includes travel that commences in Ireland. You are also covered if you bought travel (alone) commencing in Ireland.
Unfortunately, no other customers are covered by the scheme. If you are one of these customers, we advise you to look at the charge back policy of your credit/debit card provider and/or any holiday insurance you may have in place.
What if I purchased from Sindaco Limited but I have not left Ireland yet?
Please complete a REFUND CLAIM FORM and return it to: Claims Department, The Commission for Aviation Regulation, 3rd Floor Alexandra House Earlsfort Terrace Dublin 2 D02 W773
Sindaco Limited customers currently in Burgas
Your flight will depart Burgas Airport at 23:00 Hours Local Time on Thursday, 26th July 2018.
Operator Bulgaria Air
Flight number CLJ6492
Route BOJ-DUB
Check-In 21:00 (Local) Thursday, 26th July 2018
Departure Time 23:00 (Local) Thursday, 26th July 2018
Arriving Dublin 01:35 (Local) Friday, 27th July 2018
Affected customers are currently being contacted.
We will be contacting other affected customers about how to return home.
Prior to returning home you may incur additional costs. In this case please complete an EXPENSES CLAIM FORM and return it to to: Claims Department, The Commission for Aviation Regulation, 3rd Floor Alexandra House Earlsfort Terrace Dublin 2 D02 W773
It is critical that you keep all receipts and include these in your claim.
If you would like to speak to one of our advisors please call on +353-1-6611700.
ENDS
For media queries please contact Johnny Fallon, johnny@carrcommunications.ie / 085 889 5103
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[i] All tour operators and travel agents trading in Ireland are required to be licensed and bonded by the Commission for Aviation Regulation to sell overseas travel originating in Ireland to destinations outside the Ireland or Northern Ireland.
The Commission has four main roles under the broad heading of travel trade licensing:
licensing travel agents and tour operators buying and selling overseas travel;
administering a bonding scheme for travel agents and tour operators;
processing claims for refunds and repatriation in the event of a travel agent or tour operator going out of business; and
investigating instances of alleged illegal trading and, when necessary, prosecuting illegal traders.
Any entity whose licence has expired can continue to trade to service bookings entered into when licensed and also can carry out non-licensable business. The entity cannot take on any new business for travel out of Ireland without a licence. The Commission regularly updates its list of current licence holders together with their trade names and licence numbers. More information can be found at www.aviationreg.ie.