Commission for Aviation Regulation publishes "Quality of Service" results for Dublin Airport and the 2009 "Air Passenger Rights Report"
The Commission for Aviation Regulation (CAR) today published the first set of results from the quality of service monitoring scheme at Dublin Airport. The monitoring scheme assesses Dublin Airport Authority's (DAA) performance in meeting the targets set by CAR in relation to thirteen specific measures. Full details about the measures can be found together with the results - which relate to the period January to May 2010 - in "CN1/2010, Quality of Service Monitoring at Dublin Airport". CN1/2010 can be viewed by clicking here.
Also published today was CAR's Report on Air Passenger Rights Complaints for 2009. This report provides an overview of all complaints received by the Office in relation to both EC Regulation 261/ 2004 and EC Regulation 1107/ 2006 during the period 1st January 2009 to 31st December 2009. The 2009 Air Passenger Rights Report can be viewed by clicking here.