Below we publish the 2020-2026 results to date of Dublin Airport for the target of waiting times for passengers who request mobility or sensory assistance as set out in the 2019 Determination:
- 95% (100%) of pre-notified departing passengers with reduced mobility or disabilities should be assisted from the terminal reception point within 15 (20) minutes.
- 98% (100%) of non pre-notified departing passengers with reduced mobility or disabilities should be assisted from the terminal reception point within 20 (30) minutes.
- 93% (100%) of pre-notified arriving passengers with reduced mobility or disabilities should be assisted from the terminal holding point onwards within 10 (15) minutes.
- 93% (100%) of non pre-notified arriving passengers with reduced mobility or disabilities should be assisted from terminal holding point onwards within 15 (20) minutes.
An annual penalty of €0.01 will apply if Dublin Airport cannot meet the targets.
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