IAA Website - Saturday, October 16, 2021 11:32 PM

The IAA is committed  to providing  a quality  service to  customers  and aim to  do so by implementing  this  Customer  Service Charter. This IAA Customer Charter sets out the standards of service which you can expect to receive from us, both as a member of the public and as a staff member of the IM. This Charter specifically relates to  how we interact with you, and our conduct during those interactions.